Always On Call, Corp. Services
We pick up where you leave off
Answer As A Member Of Your Office Team
- Record incoming calls on excel sheet
- Send all client inquiries to designate (key player as designated by customer)
- Supply office daily with an excel call log
- All calls will be recorded and held for 15 hours – Can be emailed to you if requested
Caregiver/Client Problems
- Service provider’s trained staff to offer advice in most situations
- Service Provider reports all issues to Customer’s Office
- Depending on issue notify family
Call Outs – Contact Bonafide Replacements To Fill Shift
- Notify family/client of change of caregiver
- Notify key player for introduction as soon as possible of replacement being confirmed
- Enter shift in computer system as call out with reason given
Miss Clock In & Out
- Call/text caregivers and client’s home to verify CG is at shift
- Make notation if late in call log
- Notify key player if caregiver isn’t located
- Notation as to why a late (if reason given from caregiver) clock out in call log
- Update system for times of clock in & out
Emergencies In Home
- Advise CG’s to contact 911 or Hospice depending on client’s assessment
- Contact family
- Notify customer’s office contact
Services will include any other tasks that may be agreed upon.
Contact Us For A Quote Today!
Call us at 518-693-7474 or fill out the form below.
